What We Do

So what do we do? Pretty much anything to do with computers really. Computing should make your life easier and faster in a predicable and reliable way. If your computer isn’t fulfilling any of these values then Good Dog can make it right.


Initial Remote Assistance – Free
Why pay for a call-out when I can probably do what needs to be done with a phone call? Remote desktop assistance with Teamviewer or similar software is another free option. Give me a call for a quick chat about your computing needs with no obligation or cost.

Call-outs – R200 or Free!
If you’re in the vicinity of Parkhurst I’ll waive my call-out fee. Yup, I’ll stop by and take a look at an issue for free. I’ll make recommendations on what the best solution is for you once I fully understand your needs. If need be I’ll run tests on your computer, perform a survey of your wifi or simply have a talk to get you comfortable with your computing needs. Just give me a call.

Quick Fix – R200
For when your computer is not doing what it should. I’ll stop by and take a look. I won’t charge until it’s fixed, even if it takes a few hours (it shouldn’t). If something is broken and needs replacing, the R200 fee covers covers the installation.

General Tune-up – R400
– All work done on site at your home or office.
– Physically clean your computer, inside and out.
– Tune up Windows to improve boot times and overall performance.
– Scan for Malware
– Identify weaknesses that can be addressed with minimal upgrades

Major Service – R800 
– All work done off-site. I will collect and deliver your computer.
– Give your computer a detailed, component-level clean.
– Malware scan, backup, complete wipe and software reinstall.
– Includes free labour for one major component upgrade.

Service Plan – R1100/year
– Free tune-up worth R400 or a R400 discount on a Major Service.
– 30% discount on all additional services and labour rates.
– 12 hours of 24/7 priority technical support.
– Unused hours are converted to a discount upon renewal.

New Computer & Laptop Sales
Buy a computer or laptop from me and enjoy some extra benefits:
– Free one year service plan worth R1100.
– Free facilitation of warranty claims and returns.
– Free General tune-up after six months.
– Free Major Service after 12 months.

Upgrades
I charge a minimal fee of R200 for the installation of upgrades.